If you are running a hotel, you should consider using a chatbot to make your customer communications more efficient. Chatbots are computer programs that can mimic human conversation. They provide numerous benefits to hotels and can help out with many aspects of the business. In this article, we will go over some of the ways hotel chatbots can make your customer communications more efficient.
What Is a Chatbot?
A chatbot is a computer program that can mimic human conversation. They are powered by artificial intelligence and are designed to handle simple tasks such as making reservations or providing customer support. Chatbots are becoming increasingly popular in the hotel industry as they can provide many benefits.
How Can a Chatbot Benefit Your Hotel?
There are many ways hotel chatbots can benefit your hotel. They can provide 24/7 customer service, increase the rate of direct bookings, automate communications, and upsell to customers. Let’s explore how they help out with these tasks.
They Provide 24/7 Customer Service
One of the major benefits of hotel chatbots is that they can 24/7 provide customer service. This is a huge benefit as it means you will not have to staff customer service representatives around the clock. This can save your hotel a lot of money.
They Increase The Rate Of Direct Bookings
Another great benefit of hotel chatbots is that they can increase the rate of direct bookings. This is because chatbots can provide potential customers with all the information they need to make a booking. This includes room availability, pricing, and hotel amenities. This can persuade potential customers to book directly through your hotel’s website rather than going through a third-party site.
They Can Automate Communications
Another benefit of hotel chatbots is that they can automate communications. This means that hotel chatbots can handle tasks such as sending confirmation emails or reminding guests of their check-out date. This can save your hotel a lot of time and money.
They Can Upsell
Finally, hotel chatbots can also upsell to customers. This means that they can suggest add-ons such as hotel transfers or activities in the area. This can increase the amount of money your hotel makes per customer.
Strategies For Implementing Hotel Chatbots
Now that we have gone over some of the benefits of hotel chatbots, let’s discuss some strategies for implementing them.
Translation Services
One way to implement hotel chatbots is to offer translation services. This means that hotel chatbots can communicate with guests in their native language. This is a great way to improve customer service as it eliminates the language barrier. This means your hotel is providing a service other hotels don’t and can increase the number of bookings you get.
24/7 Online Customer Service
Another way to implement hotel chatbots is to offer 24/7 online customer service. This means that hotel chatbots will be available to answer any questions guests have. This is a great way to improve customer service as it means guests can get help at any time of day or night.
Implement Them In The Booking Experience
Another way to implement hotel chatbots is to integrate them into the booking experience. This means that hotel chatbots can help guests with every step of the booking process. This is a great way to improve customer satisfaction as it makes the booking process smoother and more efficient.
Automated Followup With Guests
Once guests leave your hotel, you can use hotel chatbots to automate followup. This means that hotel chatbots can send guests thank you emails or surveys. This is a great way to stay in touch with guests and get feedback on your hotel.
5 Chatbot Programs To Consider
Not that you know all the benefits hotel chatbots can provide, here are 5 hotel chatbot programs to consider.
- Asksuite. Asksuite is a hotel chatbot program that offers 24/7 customer service. This means that hotel chatbots can answer any questions guests have. Asksuite also offers translation services, so hotel chatbots can communicate with guests in their native language.
- Quicktext. Quicktext is a hotel chatbot program that offers 24/7 customer service. This means hotel chatbots can answer any questions guests have. Quicktext also offers automated followup, so hotel chatbots can send thank you emails or surveys to guests after they leave.
- HiJiffy. HiJiffy is a hotel chatbot program that offers 24/7 customer service. This means hotel chatbots can answer any questions guests have. HiJiffy also offers translation services, so hotel chatbots can communicate with guests in their native language.
- Guestfriend. Guestfriend is a hotel chatbot program that offers 24/7 customer service. This means hotel chatbots can answer any questions guests have. Guestfriend also offers automated followup, so hotel chatbots can send thank you emails or surveys to guests after they leave.
- Whistle. Whistle is a hotel chatbot program that offers 24/7 customer service. This means hotel chatbots can answer any questions guests have. Whistle also offers translation services, so hotel chatbots can communicate with guests in their native language.
Final Thoughts
As you can see, hotel chatbots can offer a lot of benefits to your hotel. They can provide customer service, increase the rate of direct bookings, automate communications, and upsell to guests. If you are looking to improve your hotel’s customer service, consider implementing hotel chatbots.