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Hotel Staff: Who To Hire, Their Duties & Responsibilities

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Running a hotel requires a lot of different people with a variety of skills. That’s why you need the best staff possible to make your hotel a success. In this article, we will list the essential employees you need, what they do, and discuss how to hire the best candidates for your hotel.


Essential Hotel Staff

So who are the essential hotel employees? Front desk employees, porters, concierges, hotel managers, and housekeepers are key to keeping a hotel running smoothly.

Front Desk Employees

The first people guests encounter when they arrive at the hotel are the front desk employees. It is their job to check guests in and out, answer any questions they have, and make sure they have a pleasant stay. They should be able to handle any complaints and know how to defuse tense situations. Hiring for this position requires finding candidates with excellent customer service skills, as well as the ability to stay calm under pressure.


Porters are responsible for helping guests with their luggage and providing them with information about the hotel and the local area. They should be polite and helpful, and able to lift heavy bags.


Concierges are responsible for helping guests with anything they need, from making restaurant reservations to booking tickets for shows or attractions. They should have a good knowledge of the hotel and the surrounding area, and be able to give guests directions and advice.

Hotel Manager

The hotel manager is responsible for the day-to-day running of the hotel, including supervising staff, dealing with complaints, and handling finances. They should have excellent leadership and problem-solving skills, as well as experience in the hotel industry.


Housekeepers are responsible for cleaning the hotel rooms and making sure they are tidy and presentable for guests. They should be hard-working and have an eye for detail.

Housekeeping Manager

The housekeeping manager is responsible for supervising the housekeeping staff and ensuring that all hotel rooms are clean and up to standard. They should have excellent leadership and organizational skills, as well as experience in the hotel industry.

Room Service Employees

Room service employees are responsible for taking orders from guests and delivering them to their hotel room. They should be polite and efficient and able to work quickly under pressure.

Kitchen Employees

Kitchen employees are responsible for preparing food for guests, including breakfast, lunch, and dinner. They should have experience in the hotel industry and be able to work quickly under pressure.

Of course, depending on your hotel, you may have other employees such as event planners, travel shop clerks, and security guards. But these are the essential employees you need to run a hotel.

Now that we’ve covered who you need to hire, let’s discuss how to go about recruiting and hiring the best candidates for your hotel.


How To Recruit And Hire The Best Candidates

Your success is dependent on hiring the best employees possible. But how do you find them? Let’s go over the step-by-step process for finding the best employees for your hotel.

  1. Define the role you are looking to fill. The first step is to determine which position you need to fill. You should take into account the current staff, the hotel’s needs, and the skills required for the position.
  2. Write a job description. Once you know what position you need to fill, you need to write a job description. This should include a list of the duties and responsibilities associated with the position, as well as the skills and experience required.
  3. Promote the job opening. Once you have a job description, it’s time to start promoting the opening. You can do this by posting it on your hotel’s website, as well as job boards and social media sites.
  4. Review applications and resumes. After you’ve received applications and resumes from potential candidates, it’s time to start reviewing them. This is where you will narrow down the pool of applicants to a manageable size.
  5. Schedule interviews. The next step is to schedule interviews with the candidates you are interested in. This is your chance to get to know them better and see if they are a good fit for the hotel.
  6. Look for candidates with skill and passion. While interviewing, you’ll want to keep your eye out for candidates who have the skills and experience required for the position, as well as a passion for the hotel industry.
  7. Make a decision. After you’ve interviewed all of the candidates, it’s time to make a decision. Choose the candidate you think is best suited for the position, and extend them an offer.


Final Thoughts

Hiring the best employees is essential for your hotel’s success. By following these steps, you can be sure that you are finding and hiring the right candidates for your hotel staff.