Choosing the best Customer Relationship Management (CRM) system for your hotel is no easy task. There are a lot of options available, and each one has its own set of features and benefits. In order to make the right decision for your business, you need to understand what each system can offer you. This article will list eight of the best CRM systems for hotels, as well as their key features and benefits.
1. FreshSales
FreshSales is a cloud-based hotel CRM system that offers a wide range of features to help you manage your hotel business. Some of the key features include:
- Guest tracking: FreshSales allows you to keep track of your guests from the moment they book their stay until they check out. This includes their contact information, booking details, and any special requests they may have.
- Room management: The system provides you with a complete overview of your hotel rooms, including availability, prices, and amenities. You can also use the FreshSales booking engine to manage room reservations.
- Reporting and analytics: FreshSales offers a range of reports and analytics tools to help you track your hotel’s performance. You can see how many guests are checking in, what their average length of stay is, and what your hotel’s occupancy rate is.
FreshSales is a great CRM for hotels that are looking for a comprehensive solution to manage their business. The system is easy to use and offers a wide range of features to help you run your hotel more efficiently. If you are thinking about trying FreshSales, they offer a free trial so you can test out the system before you commit to it. The price for the full system starts at $19 per month.
2. Cendyn
Cendyn is a hotel CRM system that offers a wide range of features to help you manage your hotel business. Some of the key features include:
- AI Analytics: Cendyn’s AI analytics tool helps you to understand your hotel’s performance and make data-driven decisions.
- Reporting and dashboards: The system provides you with a range of reports and dashboards to help you track your hotel’s performance. You can see how many guests are checking in, what their average length of stay is, and what your hotel’s occupancy rate is.
- Guest management: Cendyn allows you to keep track of your guests from the moment they book their stay until they check out. This includes their contact information, booking details, and any special requests they may have.
- Room management: The system provides you with a complete overview of your hotel rooms, including availability, prices, and amenities. You can also use the Cendyn booking engine to manage room reservations.
Cendyn is a great hotel CRM system for hotels that are looking for a comprehensive solution to manage their business. Hoteliers love that the system is easy to use and offers a wide range of features to help them run their hotel more efficiently. If you are thinking about trying Cendyn, they offer a free trial so you can test out the system before you commit to it. The price for the full system starts at $49 per month.
3. Revinate
Revinate is a hotel CRM system that offers a wide range of features to help you manage your hotel business. Some of the key features include:
- Guest tracking: Revinate allows you to keep track of your guests from the moment they book their stay until they check out. This includes their contact information, booking details, and any special requests they may have.
- Room management: The system provides you with a complete overview of your hotel rooms, including availability, prices, and amenities. You can also use the Revinate booking engine to manage room reservations.
- Marketing automation: The system includes a range of marketing automation tools to help you market your hotel more effectively. You can create and send email campaigns, manage your hotel’s social media accounts, and track your hotel’s online reviews.
- Reporting and analytics: Revinate offers a range of reports and analytics tools to help you track your hotel’s performance. You can see how many guests are checking in, what their average length of stay is, and what your hotel’s occupancy rate is.
Revinate is a great hotel CRM system for hotels that are looking for a comprehensive solution to manage their business. Hoteliers love that the system is easy to use and offers a wide range of features to help them run their hotel more efficiently. If you are thinking about trying Revinate, they offer a free trial so you can test out the system before you commit to it. The price for the full system starts at $49 per month.
4. Guestware
Guestware is a hotel CRM system that offers a wide range of features to help you manage your hotel business. Some of the key features include:
- Incident Tracking: Guestware helps you to track and manage incidents that occur at your hotel. This includes guest complaints, maintenance issues, and security incidents.
- Guest Management: The system allows you to keep track of your guests from the moment they book their stay until they check out. This includes their contact information, booking details, and any special requests they may have.
- Loyalty Program Management: Guestware allows you to manage your hotel’s loyalty program. You can track points, issue rewards, and send communications to loyalty members.
- Reporting and Analytics: The system offers a range of reports and analytics tools to help you track your hotel’s performance. You can see how many guests are checking in, what their average length of stay is, and what your hotel’s occupancy rate is.
Guestware is a great hotel CRM system for hotels that are looking for a comprehensive solution to manage their business. Hoteliers love that the system is easy to use and offers a wide range of features to help them run their hotel more efficiently. If you are thinking about trying Guestware, they offer a free trial so you can test out the system before you commit to it. The price for the full system starts at $49 per month.
5. Tripleseat
Tripleseat is a hotel CRM system that offers a wide range of features to help you manage your hotel business. Some of the key features include:
- Event Management: Tripleseat allows you to manage events that are held at your hotel. This includes weddings, conferences, and meetings. You can use the system to manage event bookings, track event leads, and create event proposals.
- Guest Tracking: The system helps you to keep track of your guests from the moment they book their stay until they check out. This includes their contact information, booking details, and any special requests they may have.
- Group Bookings: Tripleseat allows you to manage group bookings for your hotel. You can use the system to track group leads, create group proposals, and manage group reservations.
- Reporting and Analytics: The system offers a wide range of reports and analytics tools to help you track your hotel’s performance. You can see how many guests are checking in, what their average length of stay is, and what your hotel’s occupancy rate is.
Tripleseat is a great hotel CRM system for hotels that are looking for a comprehensive solution to manage their business. Hoteliers love that the system is easy to use and offers a wide range of features to help them run their hotel more efficiently. If you are thinking about trying Tripleseat, they offer a free trial so you can test out the system before you commit to it. The price for the full system starts at $99 per month.
6. Clairvoyix
Clairvoyix is a hotel CRM system that offers a wide range of features to help you manage your hotel business. Some of the key features include:
- Marketing Automation: Clairvoyix allows you to automate your hotel’s marketing activities. This includes email marketing, social media marketing, and online advertising.
- Campaign Management: The system helps you to create and manage marketing campaigns for your hotel. You can use the system to track campaign performance, create targeted marketing lists, and send communications to guests.
- Guest Segmentation: Clairvoyix allows you to segment your guests into groups so you can target them with specific marketing messages. This helps you to increase your hotel’s marketing ROI.
- Reporting and Analytics: The system offers a wide range of reports and analytics tools to help you track your hotel’s performance. You can see how many guests are checking in, what their average length of stay is, and what your hotel’s occupancy rate is.
Clairvoyix is a great hotel CRM system for hotels that are looking for a comprehensive solution to manage their business. Hoteliers love that the system is easy to use and offers a wide range of features to help them run their hotel more efficiently. If you are thinking about trying Clairvoyix, they offer a free trial so you can test out the system before you commit to it. The price for the full system starts at $149 per month.
7. Salesforce
Salesforce is a CRM that is popular among businesses of all types, including hotels. The system offers a wide range of features to help you manage your hotel business. Some of the key features include:
- Contact Management: Salesforce allows you to store and manage your hotel’s contact information. This includes guest contact information, staff contact information, and vendor contact information.
- Lead Management: Salesforce allows you to capture, track, and nurture leads for your hotel. You can use the system to create targeted marketing lists, track lead engagement, and convert leads into guests.
- Guest Tracking: The system helps you to keep track of your guests from the moment they book their stay until they check out. This includes their contact information, booking details, and any special requests they may have.
- Reporting and Analytics: The system offers a wide range of reports and analytics tools to help you track your hotel’s performance. You can see how many guests are checking in, what their average length of stay is, and what your hotel’s occupancy rate is.
Salesforce is a great hotel CRM system for hotels that are looking for a comprehensive solution to manage their business. Hoteliers love that the system is easy to use and offers a wide range of features to help them run their hotel more efficiently. If you are thinking about trying Salesforce, they offer a free trial so you can test out the system before you commit to it. The price for the full system starts at $25 per month.
8. Copper
Copper is a hotel CRM system that offers a wide range of features to help you manage your hotel business. Some of the key features include:
- Pipeline Management: Copper allows you to manage your hotel’s sales pipeline. This includes tracking leads, managing bookings, and converting leads into guests.
- Contact Management: Copper allows you to store and manage your hotel’s contact information. This includes guest contact information, staff contact information, and vendor contact information.
- Integration with Google Apps: Copper integrates with a range of Google Apps, including Gmail, Calendar, and Drive. This allows you to manage your hotel business from one central system.
- Scale Communication: The system offers a wide range of features to help you manage your hotel’s communication, including mass emailing, automated guest follow-ups, and SMS messaging.
Copper is a great hotel CRM system for hotels that are looking for an easy to use solution to manage their business. Hoteliers love that the system is affordable and offers a wide range of features to help them run their hotel more efficiently. If you are thinking about trying Copper, they offer a free trial so you can test out the system before you commit to it. The price for the full system starts at $19 per month.
Final Thoughts
These are just some of the best hotel CRM systems on the market. When choosing a hotel CRM system, it is important to consider your hotel’s specific needs. Some hotel CRM systems offer more features than others, so you will need to decide which features are most important to your hotel. Once you have selected a hotel CRM system, be sure to take advantage of all the features it offers to help you manage your hotel business more effectively.